Refund policy

At NOIRÉA Skin, we curate advanced, treatment-inspired skincare designed for intentional, education-forward routines. Due to the nature of our products, we maintain strict quality and hygiene standards to protect every client.

Returns

We offer a 14-day return window from the date your order is delivered.

To be eligible for a return:
• Items must be unused and unopened  
• Seals must remain intact  
• Products must be in original packaging  
• Proof of purchase is required  

Due to hygiene and safety standards, opened or used products cannot be returned.

To initiate a return, please contact hello@noireaskin.com within 14 days of delivery. If your return is approved, you will receive detailed instructions.

Items sent back without prior authorization will not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

If you need help selecting the right product, we are happy to guide you prior to purchase.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos so we can review and resolve the issue promptly.

We are committed to making it right.

Non-returnable Items

The following items are not eligible for return:

• Opened or used skincare products  
• Microneedling devices or cartridges once opened  
• Custom blends or special-order items  
• Sale items  
• Gift cards  

For health and safety compliance, personal care items cannot be accepted once opened.

Exchanges

We do not offer direct exchanges. If eligible, you may return your item and place a new order for your preferred product.

If you need additional guidance, we are always happy to assist at hello@noireaskin.com.